Refund policy
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Return & Refund Policy
Last Updated: April 23, 2026
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[Statutory Right of Return]
The cooling-off period does not apply to mail-order sales. This Policy constitutes a return special agreement (返品特約) under Article 15-3 of the Act on Specified Commercial Transactions.
Where this special agreement is clearly indicated, the statutory right of return (8 days) does not apply, and the following conditions shall govern.
This Policy, together with Article 7 of the Terms of Service, constitutes the return special agreement. In the event of any conflict between this Policy and the Terms of Service, this Policy shall prevail.
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1. Contract Formation & Order Cancellation
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A sales contract is formed when the Company sends the order confirmation email (Terms of Service, Article 3, Paragraph 1).
■ Cancellation by Customer
- Cancellations are accepted before shipment.
- Cancellations after shipment are not accepted. After shipment, the return procedures in this Policy shall apply.
■ Cancellation by the Company
The Company may cancel an order even after contract formation if any grounds specified in Article 3, Paragraph 4 of the Terms of Service apply.
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2. Conditions for Returns
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Returns are accepted only when all of the following conditions are met:
(a) You contact us within 7 days of receiving the product.
(b) The product is unopened, unused, and unassembled.
(c) All tags, packaging, and accessories are intact.
(d) The product is returned to the designated address after obtaining prior approval.
For customer-convenience returns:
- Return shipping costs are borne by the customer.
- Outbound shipping fees and payment processing fees may be deducted from the refund amount.
- Refunds are processed to the original payment method after inspection.
Returns sent without prior contact will not be accepted.
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3. Non-Returnable Items
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The following items cannot be returned:
- Items for which more than 7 days have passed since delivery
- Items that have been opened, used, or assembled
- Items damaged or soiled due to customer fault
- Returns based on subjective reasons (e.g., different from expectations)
- Sale or outlet items marked as non-returnable
- Gift cards
- Customized or special-order items
- Items marked as non-returnable for hygiene reasons
- Items returned without prior contact
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4. Defective Products, Damaged Goods & Wrong Items
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If a product is defective, damaged, or incorrect, please contact us within 7 days of receipt.
Please provide your order number, description of the issue, and photographic or other evidence.
The Company will, at its discretion, provide a replacement, refund, or other appropriate remedy.
Products returned without prior instructions will not be accepted. If a return shipment is required, the Company will designate the return method and bear the return shipping costs.
* Differences in color due to monitor settings and minor individual variations typical of imported products do not constitute defects.
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5. Refusal of Delivery & Address Errors
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In cases of refusal of delivery without legitimate reason, prolonged absence, or address errors, the customer shall bear round-trip shipping costs and other actual expenses incurred by the Company. The Company has no obligation to redeliver. Redelivery costs, if requested, shall be borne by the customer. (Terms of Service, Article 6)
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6. Refunds
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Refunds will be processed after inspection of returned products. If no return shipment is required, refunds will be processed promptly after confirmation.
Refunds are issued to the original payment method in principle. If not feasible, an alternative method designated by the Company will be used.
Depending on the payment provider, refunds may take 7–14 business days to appear. For details, please contact your payment provider.
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7. Return Address
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Returns require prior contact and approval from the Company as stated above.
The return address will be provided after authorization has been granted.
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8. Contact Us
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For return and refund inquiries:
Daily_Botanical_Moments@outlook.com
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