Shipping policy

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Shipping Policy

Last Updated: April 23, 2026

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This Policy is established pursuant to Article 5 of the Terms of Service and sets forth details regarding shipping. This Policy constitutes part of the Terms of Service. In the event of any conflict between this Policy and the Terms of Service, this Policy shall prevail.

■ Shipping Origin

Products are shipped from domestic warehouses and cultivation facilities within Japan. Depending on product category and inventory availability, items may be shipped from multiple locations.

■ Order Cancellation

Orders may be cancelled due to grounds specified in the Terms of Service. The Company may cancel an order even after contract formation if any grounds specified in Article 3, Paragraph 4 of the Terms of Service apply (including violation of the Terms, payment issues, incomplete payment processing, stock shortages, fraudulent orders, pricing errors, prolonged absence, or address errors).

In such cases, any payment received will be refunded promptly.

■ Shipping & Delivery Times

Orders are typically shipped within 1–5 business days after order confirmation. If an item is out of stock, it may need to be specially sourced. In such cases, shipment may take approximately 3–20 business days. These timeframes are estimates only and are not guaranteed.

After shipment, delivery typically takes 1–5 business days. Delivery times may vary depending on region and logistics conditions. These timeframes are estimates only and are not guaranteed.

■ Split Shipments

As products may be shipped from different warehouse locations, items within the same order may be delivered in separate shipments.

■ Tracking Number

If available, a tracking number will be sent by email after shipment. Depending on the shipping method, tracking may not be provided. Tracking information may take several days to update.

■ Transfer of Ownership

Ownership transfers to the User when the Company hands the product to the shipping carrier (Terms of Service, Article 5, Paragraph 2). For damage or loss during transit, the Company will respond in accordance with this Policy and the Return & Refund Policy.

■ Customs Duties & Import Taxes

As products may be shipped from overseas, customs duties, import taxes, or similar charges may be imposed by customs authorities. Any such charges shall be borne by the User (Terms of Service, Article 4, Paragraph 2).

■ Shipping Delays

Delays may occur due to weather, customs clearance, logistics conditions, peak seasons, or other factors beyond the Company's control. The Company shall not be liable for such delays.

■ Damage or Loss During Shipping

If a product is damaged or lost upon arrival, please contact us within 7 days of receipt. The Company will, at its discretion, provide a replacement, refund, or other appropriate remedy.

Contact: Daily_Botanical_Moments@outlook.com

■ Refusal of Delivery, Prolonged Absence & Address Errors

In cases of refusal of delivery without legitimate reason, prolonged absence, or address errors, the customer shall bear round-trip shipping costs and other actual expenses incurred by the Company. The Company has no obligation to redeliver. Redelivery costs, if requested, shall be borne by the customer (Terms of Service, Article 6).

■ Delivery Confirmation

When the shipping carrier’s tracking records a delivery as "delivered," the product shall be deemed delivered (Terms of Service, Article 5, Paragraph 3). If you have not received the product, please contact us.

■ Returns

For returns and exchanges, please refer to the Return & Refund Policy.

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